Launched in 1996 by Founder/CEO Lisa DeFalco, TPG was a human consultant-only business until 2021 when Anna®️ was born, an AI-based post-call Quality Assurance(QA) tool for contact centers. Anna® offers post-call QA, BI, predictive analytics, predictive language intelligence (BI on steroids), and personalized analytics-based agent development coaching. We also continue to employ in-house expert QA consultants, an army of human behavioral science analysts who empower our clients to successfully implement Anna®'s prescriptive insights. Anna® runs a regression correlation analysis to identify which agent skills or behavior will have the greatest impact on your business outcome. And she does that by converting your call & interaction data into actionable insights that accurately predict business outcomes at a 90%+ certainty. All of this was enabled by training Anna® on 180 million examples, and billions of data points accumulated over a quarter of a century by Lisa and her team of experts.️
Company Details
- Employees
- 145
- Founded
- -
- Address
- 200 Westside Sq, Huntsville,alabama 35801,united States
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- http://www.tpginc.com
- Keywords
- AI, Conversational Analytics, Agent Coaching, Supervisor Mentoring, Predictive Benchmarking, Predictive Analytics, ROI Forecasting, Predictive Models, Benchmarking Simulator, Post-Call Quality Assurance, Post-Call Quality Management, 100% QA, Actionable Business Intelligence, predictable performance improvements, human behavioral science analysts, VOC, measurable business outcomes, Data-Driven Insights, AQA, Conversational Intelligence.
- HQ
- Huntsville, Alabama
Tpg, Inc. Questions
Tpg, Inc.'s website is http://www.tpginc.com
Tpg, Inc.'s LinkedIn profile is https://www.linkedin.com/company/annaeq
Tpg, Inc. has
145 employees.
View email and phone details for 145
employees at Tpg, Inc..
Tpg, Inc.'s industry is
Software Development
Tpg, Inc.'s top competitors are
Alorica,
Wnk Associates Inc,
Borderlesscx™,
Bluualpha Technologies, Llc,
Arenacx,
Global Bpo Services Llc,
Tpg Telecom,
Cloud Tech Gurus,
Tpg,
Annaai.
Tpg, Inc.'s categories are Software Development
Tpg, Inc.'s founding year is 1996
