Aqaba - customer care&experience consultant - team management

Aqaba is my structure to practice as a Freelance. I take action at strategical or tactical level to work the care, the service delivered to your customers, via KPIs, through different and simultaneous angles : teams (organisational, management), tools (CRM, SAAS) and process. I have a Lean Six Sigma Service spyglass allowing me to be agile and pragmatic. I support my clients to imagine and implement a fluid, efficient and innovative customer experience. I can stepin to work on customer channels, omni contact canal, self-care, outsourcing strategy or recruitment. I imagine, design and offer tailor-made solutions in line with the transformation of customer expectations, the evolution of businesses and the contexts: evolution, transformation, growth, scale up or change. After experiences within large groups - Cetelem, Bouygues Telecom, The Phone House, Expedia and GoCater / EzCater brand- I decided in September 2020 to put myself at the service of companies to work on customer care and continuous improvement programs. Already some great achievements for VeloStation, Delicorner, JOTT, La Belle Assiette, Studi, DPDgroup Geopost and more to come.