Be.Voxx

be.voxx is a multilingual dialog and customer care service center that currently provides active services in more than 25 languages from our headquarter in Germany as well as from our service centers in Bulgaria, Lithuania, Romania and Spain. As a reliable BPO partner, our customers entrust us with both inbound and outbound projects. We support service-oriented production-, trading- and service companies to offer multilingual assistance to their customers (via phone, chat and email). In doing so, we work directly together with the customer as well as a subcontractor for different languages in large-scale projects. Our qualified employees work in multilingual teams at various locations and in different projects. However, all the locations and projects are managed and controlled centrally – a clear benefit that ensures high and consistent quality standards, strict compliance with data protection regulations (GDPR) as well as German- and English-speaking project management and reporting with the customer for more than 25 European languages. The interaction with the final customer takes place in a variety of different approaches based on traditional, multichannel or even omnichannel communication. The active usage of WebRTC for phone calls and chat enables our customers a cost-optimized but, nevertheless, secure and reliable communication (End-to-End encryption). Thus, expensive service numbers will become redundant. Nevertheless, while constantly exploring new tools for optimizing digitization and automation processes, we believe that the human being always remains the crucial factor for a first-class, friendly service and an outstanding customer experience.