LUATEL

MULTILINGUAL SERVICE We are a multilingual customer care and contact center providing omnichannel services 24/7/365 from our global branches in Argentina, Armenia, Azerbaijan, Brazil, Germany, India, Kazakhstan, Lithuania, Portugal, Romania, Russia, Senegal, South Korea, Syria, Turkey, Ukraine, and the USA. We spearhead digital transformation by designing seamless, AI-driven self-service journeys across all omnichannel touchpoints, minimizing Live Agent involvement to only the most complex interactions. Our 24/7/365 automated so As a reliable BPO partner, our customers entrust us with onshore, nearshore, and offshore, inbound and outbound projects. Our highly skilled teams deliver reliable and steady quality, interacting with the final customer through a variety of approaches, including traditional, multichannel, and omnichannel communication. Following the project’s individual required service options and optimizing the final customer experience. We don’t just hear, we do listen – but above all we respect our customers and their needs, providing accurate information, following scripts and making sure whoever calls us hears the smile in our voice. Quality is not something that happens by chance It is the result of careful planning, paired with innovative technology and well developed skills. It is common knowledge that our business world is subject to the consequences of an ongoing process of companies and markets becoming less national and more international day by day, as a result of globalization. This also applies to our customers and their customers, creating special needs when it comes to customer relationship management. Legal Representatives: Alper Oezcan, President & CEO Nüket Kurulay, Vice-President & COO Frank Schleicher, Vice-President & CFO Leonardo Santana, Vice-President & CTO Firm and Address: LUATEL, powered by Telerion GmbH Q7, 24, 68161 Mannheim, Germany Phone: +49 621 37 909 303 E-Mail: sales@luatel.com Website: http://www.luatel.com