Binks Marketing, Customer Experience & Commercial Consultancy

At BINKS we believe that a great Customer Experience is great Marketing. Today results are driven by how much and how well you surprise, excite and delight your customers. Whatever your business: · Retail · Consumer · B2B BINKS aspires to surprise, excite and delight you, your team and your business by helping you to build and sustain a great customer experience. Customer experience isn’t just a buzz word, it’s integral to your brand, your ability to drive customer loyalty and vital to future business growth. · Customer Experience We believe this is the pivot point off which all change, growth and commercial success must be driven across: · Marketing Strategy · Brand Purpose · Brand Management · Commercial Development · Business and People Management Our purpose To help companies and individuals to transform, to change and to evolve by delivering tailormade solutions that work to make your customers go “Wow!” and so drive value for your business. How we work No two businesses are the same, so we’ll tailor-make the solutions but we’ll challenge you, we’ll get you to make new decisions and we’ll ask uncomfortable questions along the way but we’ll work with you to build and execute customer strategies which gain support from your Board and executive management that enables your whole organisation to align behind your customer. And for each team and team member to understand what their role is and what it takes to be customer centric, market leading and drive value to your business. What next? BINKS can help you, your team and your business in many ways: 1. Activation & delivery – management and direction 2. Consultation & advice – strategic analysis, review and “Fix” recommendations. 3. Connections & introductions – as part of a project or just networking Mentoring & support – individuals or teams, talent assessment, recruitment.