Canopus IT Solutions GmbH

Canopus IT Solution UG that has been providing Software and IT managed services for last 4 years. We are registered in Germany and gradually we are expanding our network all over Europe. We have delivered services to some true industry leading clients, and our work includes global Windows roll outs, end user support, server support, break fix tasks, and Full Time staffing. Data Centre and Desktop Services: Canopus IT offers a comprehensive, 24/7 three-tier Data Centre Technical Services portfolio guaranteed to slash your maintenance budget whilst providing maximum availability of service. Currently Canopus IT solution is providing Data Centre support all over the Europe for world largest cloud service provider Akamai Technologies Limited. Remote Hands – Service without using of tools. Includes: reset of the equipment, activating and deactivating router, server and switches; measurement of an optical signal; working in a rack, where there is an equipment of the customer; verification of the status of a device; capturing and transfer of the photo. 1st LEVEL – TECHNICAL SUPPORT: advice and tasks using tools but not measuring equipment Service, including demand use of tools. Includes: installation and uninstallation of the equipment and hardware components.Provide experienced 1st level desktop support engineer. 2nd LEVEL – TECHNICAL SUPPORT: advice and tasks using both tools and/or measuring equipment Service, which includes acting of the system administrator and configuration services. Includes: installation of console connection; providing access to the console. 3rd LEVEL – ENGINEERING SERVICES: advice and tasks using both tools and/or measuring equipment and configuration Service, including an equipment configuration according to the provided instruction; providing remote access on the equipment. From simply flicking a switch to installing and configuring sophisticated hard and software solutions, our team of highly-qualified technicians and engineers is ava