Connecting Tomorrow IT Solutions GmbH

Connecting Tomorrow IT is one of the top IT Market Expansion Services with focus on EMEA, USA and APAC We are registered in Germany and gradually we are expanding our network all over EMEA. We have delivered services to industry leading clients and our support includes global Windows roll outs, end user support, server support, break fix tasks and Full Time staffing. Data Centre and Desktop Services: CTIT offers a comprehensive, 24/7 three-tier Data Centre Technical Services portfolio guaranteed to slash your maintenance budget whilst providing maximum availability of service. Measurement of an optical signal; deployment rack customer locations. Remote Hands – Service without using of tools. Includes: reset of the equipment kick start routers, servers and switches; verification of the status of a device; capturing and transfer of the photo and logs. L1–TECHNICAL SUPPORT: Filters clients call and provides basic support and troubleshooting, such as password resets, printer ,Hardware configurations and mounting in rack etc... L2–TECHNICAL SUPPORT: Providing troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services also console connectivity). which includes acting of the system administrator and configuration services. Escalated issues that Level 1 support is not equipped to handle. L3–ENGINEERING SERVICES: advice and tasks using both tools and/or measuring equipment and configuration Service, including an equipment configuration according to the provided instruction; providing remote access on the equipment. From simply flicking a switch to installing and configuring sophisticated hard and software solutions, our team of highly-qualified technicians and engineers is available around the clock to personally take care of customer’s IT and telecommunications infrastructure. Desktop and IT Support- System Administration, System Configuration CTIT Technical Services Portfolio: Network devices & software install.