CapCall (IOM) Ltd

About Us: CapCall (IOM) Ltd (“CapCall”) was created to provide call centre and business service solutions on a global scale. We are based in the town of Ramsey in the Isle of Man and are able to offer you a full blended international call centre service meaning both inbound and outbound campaigns are facilitated seamlessly. Our Commitment to You: At CapCall our main focus is to deliver a level of service that exceeds your expectations. ➢ We provide timely, responsive and professional service at all times ➢ We are responsible, respectful and straight forward in all dealings ➢ We ensure that services are delivered in a cost effective and transparent manner ➢ We maintain a flexible and adaptable approach ➢ We listen to feedback and review our processes, procedure and policies continually in order to constantly improve Our Mission & Values: At CapCall we are committed to providing you with an exceptional level of customer service founded on our core values: ✓ Quality ✓ Cost Efficiency ✓ Simplicity To succeed and fulfil your needs, CapCall’s overall proposition has been built on three key foundation blocks: ✓ Our People ✓ Our Quality Control ✓ Our Flexibility Our Customer Services Representatives (“CSRs”) are our most valuable asset and each of our people have been fully trained to ensure that your needs and services are met as their main priority. Our Approach: At CapCall we believe that your customers’ overall experience is the key to your success and therefore this ethos underpins our service. CapCall works closely with you, in order to fully understand your business objectives and culture. We carefully analyse your Campaign needs and requirements in order to accurately identify and assign resource and system requirements. Additionally, in close liaison with you, we assess your Campaign growth and forecasts and include them in our Contact Centre Service Provision proposals and Pricing Models.