David Cullen Email & Phone Number

* Initially employed as a customer service assistant taking calls from customers and dealing with their pay day loan queries. * Promoted to Premier Lending which involved building a good rapport with returning customers to ensure repeat business. * Processing new loan applications. * Providing empathy to customers in difficult situations. * Making follow up calls on sales leads, and upgrading current lending position. * Conducting employment checks… Show more * Initially employed as a customer service assistant taking calls from customers and dealing with their pay day loan queries. * Promoted to Premier Lending which involved building a good rapport with returning customers to ensure repeat business. * Processing new loan applications. * Providing empathy to customers in difficult situations. * Making follow up calls on sales leads, and upgrading current lending position. * Conducting employment checks on customers. * Liaising with banks on a regular basis to perform income checks * Selling loans. * Training new team members in both the Lending, and Premier Teams. * Supervising the team when cover was needed which included answering any questions the team had and also taking supervisor calls. * Running the end of day reports; uploading files to the bank and making sure that everything was running smoothly and they had no issues. Show less

* Offering excellent Customer Service * Training to use tills * Stock replenishment * Stock taking * Preparation for stock ordering