Since founded in 1997 CC Academia (formerly known as Telephone Doctor Turkey) has helped more than hundreds of organizations from all sectors through training, events, consulting, and informational resources. The experienced and dedicated team of industry insiders, trainers, and consultants of CC Academiia are committed to helping you to raise the strategic value of your contact center, optimize your operations and improve your customer service.
Telephone Doctor Turkey is the leading provider of comprehensive resources for customer engagement professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center and want to move a Customer Engagement Center. We do this through a combination of consulting, quality development and research processes and training programs to sustain the momentum of change after our involvement. We do this by localizing the globally well-known and valid solutions for Turkey and delivering to the clients in our unique way.
CC Academia is the only Contact Center Industry-specific training and consulting company in Turkey, and helping to improve our clients’ performance -whether it be your people, your processes or your strategy by the following initiatives:
CC Academia’s services are:
• TRAINING
Instructor-led Classroom Training
Training Consultancy
Customization
Blended Learning
Active Learning
Lean Learning
• CONSULTING
Call Center Start-up
Full Call Center Operational Assessment
IVR Scripting
Call Center Outsourcing Decision
Process Analysis and Optimization
Workforce Management Optimization
• CONTACT CENTER QUALITY SYSTEM (CCQM) SERVICES
Call Quality Performance Measurement
Mystery Calling
Customer Satisfaction Measurements
Call Analysis & Reporting (CAR)
Quality Assurance Calibration
CC Experience Score
• QUALITY LEAGUE
• CONTACT CENTER ACADEMY
Company Details
- Employees
- 5
- Founded
- -
- Address
- 19 Mayıs Mah. İnönü Cad. Sümer Sok., Zitaş Blokları D2 Blok Kat:2 Daire:5 Kozyatağı Kadıköy,turkey
- Phone
- 90 (0) 216 709 17 37
- in****@****.com.tr
- Industry
- Professional Training And Coaching
- NAICS
-
Business Schools and Computer and Management TrainingComputer TrainingProfessional and Management Development Training
- Website
- ccacademia.com.tr
- Keywords
- Learning and Development Company.
- HQ
- Istanbul , Turkey
Cc Academia Questions
Cc Academia's helpline number is 90 (0) 216 709 17 37
Cc Academia's website is ccacademia.com.tr
Cc Academia's LinkedIn profile is https://tr.linkedin.com/company/cc-academia
Cc Academia has
5 employees.
View email and phone details for 5
employees at Cc Academia.
Cc Academia's industry is
Professional Training and Coaching
Cc Academia's support email address is info@ccacademia.com.tr
Cc Academia's categories are Professional Training and Coaching
Cc Academia's founding year is 1997
