CLIÉNTRIKA | Loyalty Economics & Value Transformation

CLIENTRIKA® is a boutique Customer Experience consulting firm, specialized in CX Economics, CX Strategy, Customer Retention Strategy (Churn) and Experience Transformation (Executive Change Management). We define CX as a business discipline, and therefore it must be managed from a cross-functional perspective and measuring the impact of experience improvements on the business’ bottom line. We strongly believe in results based on building organizational capabilities, generating a customer-centric culture and an CX Economics vision. We have developed proprietary frameworks: Return On Wow® (Customer Experience), Qarré® (Customer Retention), Imfinit® (Executive CX Change Management); and a proprietary CX Economics methodology: Xquema® (eXperience's QUality Economics MAnagement), all aligned to CXPA best practices. We have experience in different sectors, both in B2C and B2B, and at an international level. In addition, we can work on projects in English, Spanish, French (and soon Portuguese). Through our training, coaching, and training unit, XQUEMA® AKADEMY, we provide courses, programs, and workshops on different topics of Customer Experience, Customer Management and Finance for Marketing/CX. We are the first training and mentoring company accredited as RTP in Latin America, and we offer courses in Spanish. We are an Experience Enhancer, and we are always looking for the exponential factor! #GoingBeyondConnections