CLIENTRIKA® is a boutique Customer Experience consulting firm, specialized in CX Economics, CX Strategy, Customer Retention Strategy (Churn) and Experience Transformation (Executive Change Management).
We define CX as a business discipline, and therefore it must be managed from a cross-functional perspective and measuring the impact of experience improvements on the business’ bottom line. We strongly believe in results based on building organizational capabilities, generating a customer-centric culture and an CX Economics vision.
We have developed proprietary frameworks: Return On Wow® (Customer Experience), Qarré® (Customer Retention), Imfinit® (Executive CX Change Management); and a proprietary CX Economics methodology: Xquema® (eXperience's QUality Economics MAnagement), all aligned to CXPA best practices.
We have experience in different sectors, both in B2C and B2B, and at an international level. In addition, we can work on projects in English, Spanish, French (and soon Portuguese).
Through our training, coaching, and training unit, XQUEMA® AKADEMY, we provide courses, programs, and workshops on different topics of Customer Experience, Customer Management and Finance for Marketing/CX. We are the first training and mentoring company accredited as RTP in Latin America, and we offer courses in Spanish.
We are an Experience Enhancer, and we are always looking for the exponential factor!
#GoingBeyondConnections
Company Details
- Employees
- 16
- Address
- Lima, Pe
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- https://beacons.ai/clientrika
- Keywords
- CX Economics, Estrategia CX, Customer Centricity, Return on Wow, CX ROI, Finanzas para CX, Customer Experience, Customer Value Management, Churn, Retencion de Clientes, Experiencia del Cliente, Formación y Capacitación, Value Transformation, Loyalty Economics.
- HQ
- Lima
Cliéntrika | Loyalty Economics & Value Transformation Questions
Cliéntrika | Loyalty Economics & Value Transformation's website is https://beacons.ai/clientrika
Cliéntrika | Loyalty Economics & Value Transformation's LinkedIn profile is https://pe.linkedin.com/company/clientrika
Cliéntrika | Loyalty Economics & Value Transformation has
16 employees.
View email and phone details for 16
employees at Cliéntrika | Loyalty Economics & Value Transformation.
Cliéntrika | Loyalty Economics & Value Transformation's industry is
Business Consulting and Services
Cliéntrika | Loyalty Economics & Value Transformation's top competitors are
Scoops Xi® (Ex Customerscoops),
Belcorp,
Banco De Crédito Bcp,
Ressolve,
Wörwag Pharma Gmbh & Co. Kg,
Customer Experience Professionals Association (Cxpa),
Cx Latam - Customer & Employee Experience Comunity,
Cx Latam Group,
Realcx,
Nequi.
Cliéntrika | Loyalty Economics & Value Transformation's categories are Business Consulting and Services
