CLLEVARautomotive

WHO WE SERVE & WHY CLLEVARautomotive's holistic approach to customer experience is a strategic investment in the future success of your dealership, driving higher gross profit margins and increased car sales. By prioritizing the customer experience across all communication channels, CLLEVARautomotive enhances and maximizes customer lifetime value. Traditionally, the customer experience has been disjointed, with most communication channels viewed individually and in isolation from one another. Focusing on this crucial area not only improves the customer experience but also enhances dealership employee engagement and output, leading to more fulfilled, engaged, and longer-retained talent. WHAT WE DO & HOW Introducing the industry's first comprehensive, data-driven CSI Prediction Platform, empowering dealerships to take full control of their customer experience. CLLEVARautomotive's proprietary scoring model computes hundreds of data points- monitoring phone calls, digital and in-person interactions, determining the dealership's Customer Experience Competency (CXC). The initial CXC Score personalizes the dealership's in-person implementation plan. The ongoing evolution of the CXC Score dictates the continuous support model.