Cogeus

With Cogeus, you can measure your customers' satisfaction and commit them to take action based on their level of satisfaction: - If a customer is very satisfied, we gather a video testimonial. - If they're satisfied, we encourage them to leave a review online. - If dissatisfied, we ask them to provide detailed feedback to better understand their expectations. Our solution is activated after the purchase, and can be used throughout the year to identify areas for improvement, collect quality customer reviews, and boost your acquisition thanks to authentic video testimonials, a powerful asset for reinforcing your credibility. We address key issues: getting more relevant reviews, capturing authentic video testimonials, and understanding the reasons why a customer might leave you. What's more, we provide turnkey tools to easily integrate videos on your website or online platforms, export opt-in emails, and track your satisfaction indicators (NPS, CSAT) in real time.