CX Factor Advisory

CX Factor Advisory builds exceptional customer experiences to drive retention and growth. Our mission is to create a community of lifelong Success practitioners who are passionate about driving customer outcomes. We believe that every member of your organization is a Success Leader, making a proactive choice to commit to your customers. At CX Factor Advisory, we understand that your #1 priority is to sustain and grow your business. Our #1 priority is to help you build and refine the processes that will ensure the success of your customers, so you can focus on the growth forward motions, especially, in a tight capital economy. Hence, Our Vision - "Fuel Growth Through Exceptional Customer Experience!" At CX Factor Advisory, we empower organizations, teams, and team leaders with success tools that imbibe a culture of service within the organization, which effects an immediate and direct, positive impact on the customer. Whether you are setting up your Customer Success practice from the ground up or optimizing existing processes, you can rely on our decades of expertise to enable you with a solution that works for you. Our Customer Success operational planning is customized to meet the specific requirements of your business and includes the following - * Customer Journey Map: Record the customer journey from sale to renewal/expansion and beyond. It’s an iterative process. * Customer Segmentation: Create a segmentation model tailored to your business model. * Customer Engagement Model: Develop an engagement strategy and operational plan tailored to each customer segment and customer lifecycle stage. * Establish Feedback Loop: Get a pulse on the customer sentiment. A satisfied customer is your biggest proponent and champion. Our goal is for you to achieve total customer satisfaction, so you safeguard recurring revenue, thereby increasing NRR and Gross Revenue. The X-factor - Customer Experience is the strategy behind the growth!