Dial Interactive

Dial Interactive provides expert contact center / Teleworker / Omni-Channel consulting services to Fortune 500 companies. We focus on business process, cost justification, call type analysis, IVR optimizations, call routing optimizations and technology roadmaps. DI’s solutions range from simple call flow tune-ups to comprehensive contact center assessments. Our Contact Center Solution Architects have over 20 years of contact center knowledge, multi vendor experience and have a back ground in financial auditing. This combination provides us the ability to quickly identify the root cause of an issue and solve it effectively, bridging business and technology together seamlessly. DI's Consulting Services Include: Route It Data Extraction Tool to help manage routing plans and Schedule sets Cisco UCCE Custom Reporting Cisco UCCE ICM Scripting Consulting Cisco UCCE CVP Design and Consulting Aceyus Custom Reporting Assessments (Strategy, Operations, Reporting, Disaster Recover & More) Scripting, Configuration & Integration Design and Integration Services Business Case & ROI Analysis Call Flow / IVR Re-engineering Outbound Solutions Workforce Management (WFM) Quality Monitoring / Recording Custom Reporting Technology RFP Management Testing - Performance Monitoring Testing - Load-Stress Testing Telecom Expense Management (TEM) Post Implementation Services Staff Augmentation Contact Dial Interactive for a free phone consultation Donald Sutton or Phil Grosdidier (954) 256-1818 email info@dialinteractive.com www.dialinteractive.com