empath_AI

At empath_AI, we use clinically validated vocal biomarker technology to help businesses identify and support vulnerable customers—including those experiencing anxiety, depression, mild cognitive decline, and early-stage Alzheimer's. Regulated industries, such as insurance, banking, and financial services, are under increasing pressure to identify and protect at-risk individuals. Yet, traditional approaches rely on self-declaration—a method that often falls short. Our technology bridges this gap by analysing acoustic features of voice, providing real-time insights without requiring customers to self-identify. Why empath_AI? ✅ Proactively identifies vulnerability in regulated contact centres ✅ Supports FCA and Consumer Duty, OFWAT and OFGEM compliance by reducing reliance on self-declaration ✅ Enhances customer experience with early intervention and tailored support ✅ Works seamlessly with AI & QA processes, helping businesses act with confidence Beyond financial services and energy & utilities, empath_AI detects susceptibility to scams, such as romance and investment fraud, identifying high-risk individuals faster than scammers can exploit them. We’ve successfully launched our first pilot program and are working with industry leaders to build a more empathetic, proactive approach to customer care.