ExceedCX Consulting

ExceedCX Consulting is led by Anurag Prashar, an accomplished global leader in Customer Experience transformation with 38 years of extensive experience with companies like Majid Al Futtaim, NMC Healthcare, DAMAC, Samsung, Airtel, Reliance, and Xerox, achieving significant outcomes across the UAE, USA, India, Middle East, and emerging global markets. He brings the strategic depth of his Board and Consulting experience to every engagement. He specializes in Business Transformation, with a proven track record of designing and implementing comprehensive Customer Care strategies that unlock new business opportunities, significantly enhance customer loyalty, drive cost efficiencies, and boost revenue through impactful customer engagements. ExceedCX strategically collaborates with specialized partners across complementary domains, including Training, CX Maturity Certification, Leadership Coaching, CX Talent Acquisition, Data Analytics, Telephony Systems, Knowledge Management Systems, Business Process Outsourcing, AI, and Process Automation, providing a comprehensive, single-window solution for all your customer experience CORE COMPETENCIES & CONSULTING SERVICES 1. Contact Center Strategy & Smart Outsourcing: Diagnostics, solution design, RFPs, vendor selection, contracting, migrations 2. Op Excellence & Experience Delivery Optimization: SLA/KPI realignment, VOC programs, cost-reduction, RCA frameworks 3. AI-Powered CX Transformation: Strategy, prioritization, pilots, vendor evaluation, execution with IT, and impact tracking 4. CX Transformation Strategy & Design Assessments, Customer Care North Stars, SWOT, transformation roadmaps, and OKR-based planning 5. Cust Care Driven Rev Growth: Service monetization, outbound strategy, and retention metrics 6. CX Leadership Enablement & Culture Transformation: Coaching, advisory partnerships, service culture creation, change leadership For obligation-free discussions please call or write to: 📧 anurag@exceedcx.com