EmpoweredOutsource

OWN YOUR CUSTOMER EXPERIENCE. At Empowered Outsource Solutions (EOS), we understand that the core of any customer-focused business is it’s contact centre. It is where countless interactions take place and where a high percentage of the total transactions finally occur. EOS are passionate about seamlessly emulating your brand in order to complete your customer experience strategy through our multimedia contact centre, inbound and outbound channels and digital. Our exclusive 1000-seat, state-of-the-art Contact Centre is fully operational 24 hours a day, 7 days a week, based in Durban, South Africa. We service the United Kingdom, United States, Australia, New Zealand and South Africa. ADDING VALUE WHERE IT MATTERS MOST Our experience and expertise extend across industries such as, financial services, utilities, telecoms, retail, gaming, and many more. Our success lies in our ability to fully immerse ourselves in our client’s businesses. Unlike many larger contact centre’s, we do not offer a ‘one-size-fits-all’ solution; instead we provide a creative, consultative and customised service that is designed around our client’s requirements. PEOPLE FIRST. Our culture comes to life through our people. We recognise that it is only through them embracing our values, enacting our behaviours and adopting our mission that we will truly be able to fulfil our vision of being a world-class contact centre solution. Our values serve as the foundation upon which our business is built. WHAT CAN WEDO FOR YOU? EOS seeks to be at the forefront of the contact centre evolution, aligning our offerings with industry best practice and changing conditions. We work closely with our clients to understand their needs and in turn tailor our comprehensive contact centre solutions to ensure that we offer nothing less than world-class customer experience. LET'S DO BUSINESS. To make an appointment to see our facilities, just give us a call, or send us an email, and we will get right back to you.