FWRD CRM

FWRD is a Customer Relationship Management (CRM) Consultancy service specialising in Zoho CRM. We avidly believe that implementing Zoho’s CRM system will improve all aspects of your business operations AND increase your bottom line. Without efficiently organising prospects and clients details into a manageable system, you are unable to easily market to them and capitalise on the value tied up in your database. Our service is focused on the customisation of Zoho CRM so it enhances the current sales and marketing processes, while perfectly reflecting the requirements of the specific industry your business is operating in. Implementing Zoho CRM provides an all-round solution for small businesses looking to grow with minimum fuss – a solution that not only works, but works for you. FWRD have developed a unique Zoho CRM Kickstart Package designed to support small businesses. This allows us to complete a Zoho set-up for your business at a fraction of the cost of our competitors! The package includes a complete overhaul of your company’s existing client database, enabling you to successfully market to that database and expand on it, build a brand presence, significantly improve customer service and ultimately increase sales. Or for those just starting out with building a database, we'll make sure you start right. FWRD are a digital business and as such we are able to service a global client base. Zoho CRM is a cloud-based software, meaning the Kickstart service can easily be delivered remotely utilising web meeting software, so you can talk face-to-face with a member of our team. We then provide you with the know-how to master this software via our online training vault, packed full of videos and help guides that cover every aspect of the Zoho system. Servicing our clients is a cinch with our web based, help desk software that keeps our customer support operation organised and efficient, providing you with the support you need, when you need it.