IASA, Inc.

International Airline Services Asia, Inc. (IASA, Inc.) is a branch of International Airline Services Limited (IASL), a London-based company, subsidiary of KLM Royal Dutch Airlines. IAS was established in 1994 to initially service airline trade clients specialising in the Marine and Offshore travel business. It provides 24/7 services and marketing support through its follow-the-sun operations with locations in London and Manila. As a group, IAS offers its services to 11 airlines in total. Other than its core business of Marine and Offshore travel services, the IAS Manila office is set up as a BPO and call centre, rendering activities to its mother company, Air France-KLM. Europe and North American airlines' back-office support is handled during Manila day operations, while the call centre operations follow the work hours of its Asia Pacific and Europe establishments. Its multilingual call centre team communicates with the Air France-KLM trade and direct customers in four languages: Korean, Bahasa Melayu, Bahasa Indonesia, and English. IASA, Inc. now employs more than 600 employees. It's a PEZA-registered company and a member of the Business Process Association of the Philippines (BPAP).