Insight and Design Group

At IDG we empower organisations to build ‘the bridge’ that converts vision and strategy into a coherent & achievable portfolio of initiatives. Through our SHAPE, SOURCE, TRANSFORM and OPERATE services, we specialise in: OUTSOURCING - We help navigate Business Process Outsourcing (BPO), bringing together our deep experience of operating in the UK, African and Indian BPO territories. We’ve taken organisations from ideation through to scale, and we’ve stuck around to run the operations year after year. We have the experience in building operations that service customers brilliantly, as well as establishing complex functional capabilities specialising in Technology, Finance, Legal Services, Underwriting & Data & Analytics OPERATIONS - Need to restructure or right size functions and drive cost efficiencies through self-serve or automation? Want to harness customer and colleague experience simultaneously, through conversational analytics and AI? We can provide you with highly curated interventions that deliver the strategic outcomes you need to achieve. We’ve tested, learned & scaled initiatives that drive brilliant customer and colleague experience, whilst simultaneously driving costs down. We’ve done this in operational centres locally, and we’ve done it at scale globally. WORKPLACE - Need to evolve with flexible working? Aspire to welcome colleagues into an environment where they are inspired, creative & can collaborate and develop? There's no one size fits all answer to where & how we work, be it all-office, all-home or somewhere in between. Meeting business needs whilst addressing the balance of productivity and flexibility, varies from one organisation to the next. We help make sense of the data & culture to optimise the colleague experience & engagement. We help improve workplace occupancy, density & the overall footprint. We optimise the cost to operate and even provide smart energy reduction interventions that materially reduce carbon footprints.