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Andy Marr Email & Phone Number
Consultant
at
Insight and Design Group
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Consultant
Location
London, England, United Kingdom
Company size
Who is Andy Marr? Overview
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Quick answer
Andy Marr is listed as Consultant at Insight and Design Group, a company with 15 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Andy Marr.
Andy Marr previously worked as Project Manager at Openreach and Operations Manager at Talktalk. Andy Marr holds Bachelor Of Arts (B.A.), Business Administration And Management, General, First from Liverpool John Moores University.
Company email context
Email format at Insight and Design Group
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Insight and Design Group
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Profile bio
About Andy Marr
15 years’ experience of driving great customer experience, from process improvement, project management, ops management and strategy roles – all sharing a commonality – customer focus; customer focus is the strongest driver of growth when done properly. I have a proven record of solving the complex through innovation with experience of delivering change through Lean Six Sigma, Continuous Improvement and Agile methods.
Listed skills include Management, Teamwork, Customer Service, Six Sigma, and 21 others.
Current workplace
Andy Marr's current company
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Insight And Design Group
10 roles
Andy Marr work experience
A career timeline built from the work history available for this profile.
Project Manager
Current- Here I've led our customer contact strategy (how communication providers contact us), delivering projects to achieve this strategy.
- Led a complex project to re-platform our specialist Customer Service teams onto Salesforce, improving efficiency and self-serve capabilities for colleagues and our customers (Communication Providers).
- Reduced customer demand by removing repeat contacts, improving first contact resolution through a sharp focus on quality of service. Here, we delivered a new tool to front line teams to help them find key support.
- Through developing close working relationship with our customers' front line teams, owned and managed the roadmap for our self-serve suite; delivering regularly through agile methodologies.
Aug 2022 - Present
Operations Manager
Starting with an operation of 16, I scaled it to over 400 FTE in the space of 8 months through a blend of on and offshore teams. I was responsible for the opex budget, operational performance and managed a team of CI specialists responsible for the customer journey for provision, repair, customer service, retentions, and billing operations for our new.
Apr 2021 - Jul 2022
Performance Improvement Manager
Responsible for identifying opportunities for improvement within the company’s provision function. Using continuous improvement methods, I designed and delivered against a roadmap of change which reduced costs and improved customer experience with little to no capex investment. Improvements which resulted in halving Ofcom complaints, increasing new.
Apr 2019 - Apr 2021
Continuous Improvement Manager
Working in Consumer Provisioning, helping smooth customer journeys and ensuring onboard processes are customer centric.
Feb 2018 - Apr 2019
Busniess Analyst
The role was responsible for taking VOC feedback from complaints (internal and FCA/FOS), call listening, NPS and agent feedback, investigating customer issues by conducting thorough RCA using Lean Six Sigma methodology and playing back to the business the opportunities for fix. I'd work close with the change teams to decide what to implement
Jan 2017 - Jan 2018
Business Development Manager
Moving to the company’s transport side of operations, my role here aimed to deliver initiatives that would improve how we managed existing customers and how we were able to spot opportunities to grow the business. Other aspects of this role also included delivering business growth opportunities to key senior stakeholders to gain approval in order to.
Jul 2016 - Dec 2016
Commercial Officer
Working in a unique commercial environment, this role entailed working closely with alliance partners within the Aircraft Carrier Alliance (Ltd) to deliver one of the nation’s greatest engineering projects; the Queen Elizabeth Class (QEC) aircraft carriers. Working on a multi-billion pound project to ensure the company’s commercial interests were at the.
Sep 2015 - Jul 2016
Compliance Analyst
Nov 2010 - Sep 2011
Process Analyst
Jan 2010 - Nov 2010
2 education records
Andy Marr education
Bachelor Of Arts (B.A.), Business Administration And Management, General, First
Education record
Liverpool Community College
FAQ
Frequently asked questions about Andy Marr
Quick answers generated from the profile data available on this page.
What company does Andy Marr work for?
Andy Marr works for Insight and Design Group.
What is Andy Marr's role at Insight and Design Group?
Andy Marr is listed as Consultant at Insight and Design Group.
Where is Andy Marr based?
Andy Marr is based in London, England, United Kingdom while working with Insight and Design Group.
What companies has Andy Marr worked for?
Andy Marr has worked for Insight And Design Group, Openreach, Talktalk, Bupa, and Thales.
How can I contact Andy Marr?
You can use AeroLeads to view verified contact signals for Andy Marr at Insight and Design Group, including work email, phone, and LinkedIn data when available.
What schools did Andy Marr attend?
Andy Marr holds Bachelor Of Arts (B.A.), Business Administration And Management, General, First from Liverpool John Moores University.
What skills is Andy Marr known for?
Andy Marr is listed with skills including Management, Teamwork, Customer Service, Six Sigma, Communication, Time Management, Process Improvement, and Analysis.
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