Insights - Faster Fixes, First Time

Insights: Superpowers for ConnectWise PSA Insights is a bolt-on productivity engine for ConnectWise PSA, designed to make life easier for technicians and more transparent for MSP owners. We strip away the noise and clutter, surfacing the information that matters most, right when you need it, all without leaving the ticket. From AI-powered note summaries and professional customer updates, to related ticket discovery, password generation, and intelligent fix suggestions, Insights is like giving every technician their own personal assistant who never takes a day off. But we're not just an AI tool. We're an embedded layer of clarity, consistency, and confidence across your support operation. We help you reduce escalations, train new engineers faster, and raise the standard of ticket documentation without nagging or extra effort. Used by MSPs across the UK and beyond, Insights runs silently in the background, turning good technicians into great ones, and saving everyone time in the process.