The Jamaica Customer Service Association was established in December 2001 as the Customer Service Association of Jamaica. It grew out of the spontaneous recognition of the need for such an organization expressed during a workshop organized for the National Housing Development Corporation by Productivity Plus Limited – human resource development consultants. The name was later changed to the Jamaica Customer Service Association (JaCSA).
A strategic partner of the International Customer Service Association, JaCSA has forged strategic alliances with world leaders in the field, combining local and foreign expertise to address critical customer service issues. Our certification programme ‘Through the Customer’s Eyes – The Caribbean Perspective’ has been developed through collaboration with the International Customer Service Association joined with Rockhurst University Continuing Education Centre – National Seminars Group.
Former Governor General Professor Kenneth Hall declared the first full week of October annually as national Customer Service Week. In endorsing the week in 2008, the Governor General encouraged all citizens of Jamaica to join the Jamaica Customer Service Association (JaCSA) in recognition of and thanksgiving for customers and service providers of this country, the services provided and the invaluable contribution which service providers make to the quality of life of our nation.
JaCSA has been collaborating with the PSOJ through the continued implementation of the PSOJ/JaCSA Service Excellence Awards which is intended to lift the service bar and showcase stellar Customer Service locally. The Association has a membership of more than 300 professionals and students and over 50 corporate organizations that benefit from orientation, training, coaching, counselling and guidance in customer service priorities. JaCSA has now established 2 Chapters outside of the Corporate Area in Montego Bay, St. James and Mandeville, Manchester.
Company Details
- Employees
- 3
- Founded
- -
- Address
- 39 Hope Road, Kingston,kingston 10,jamaica
- Industry
- Consumer Services
- NAICS
-
Other Services (except Public Administration)Religious, Grantmaking, Civic, Professional, and Similar OrganizationsSocial Advocacy OrganizationsHuman Rights OrganizationsEnvironment, Conservation and Wildlife OrganizationsOther Social Advocacy Organizations
- Website
- jacs-association.org
- Keywords
- Customer Service, Education & Training, Key Note Presentations, Service Coaching, Surveys, Mentorship.
- HQ
- Kingston, Kingston
- Competitors
- Any3Connect LLC, Our Today.
Jamaica Customer Service Association Questions
Jamaica Customer Service Association's website is jacs-association.org
Jamaica Customer Service Association's LinkedIn profile is https://jm.linkedin.com/company/jacsajm
Jamaica Customer Service Association has
3 employees.
View email and phone details for 3
employees at Jamaica Customer Service Association.
Jamaica Customer Service Association's industry is
Consumer Services
Jamaica Customer Service Association's top competitors are
Any3connect Llc,
Our Today.
Jamaica Customer Service Association's categories are Consumer Services
Jamaica Customer Service Association's founding year is 2001
