Jim Rowe-Bot Ltd

Helping growing businesses scale using Chatbots and effective conversational design. Enable your customers to get the answers they need and complete simple requests without waiting and using forms they hate. CASE STUDY The Client ► This virtual events company sells their digital product in 55 countries worldwide, with 1 million players attending 5000 individual events each year. The Challenge ► Their problem was similar to many e-commerce businesses that are experiencing rapid growth. Email as a communication channel for thousands of conversations each week is not scalable. Using Email is slow, repetitive and expensive to manage especially when you are dealing with on average 26,000 conversations a year. The Solution ► The chosen Chatbot, ticketing and Live Chat product UBISEND was implemented for several reasons. ✅Cost-effective for both medium and large businesses ✅Technical enough to deliver on the project but not so technical that the client can’t take full ownership of the finished product ✅A platform that is also looking to grow and that is willing to listen to my client's needs and aspirations ✅Able to provide outstanding support - especially when the pressure is on ✅Able to integrate with well-known products, and when required provide the support for more complicated integrations Ubisend was the only platform that fulfilled all my clients’ needs. The Goal ►To use their Chatbot to answer at least 25% of messages without the need for any human support within 12 weeks. This was achieved in 5 weeks. The Result ► All chat messages via both their website and Facebook Messenger are answered by their Chatbot 'CHRIS'. Chris is able to ascertain where they are in the sales cycle and then offer up one of more than 130 conversational FAQs once a question is asked. Their Chatbot today (June 2022) is answering more than 50% of all questions asked of it without any human support. Where human support is needed, the Chatbot collects all the data from the prospe