Klus Consulting

Management Consulting services focused on building relationships, aligning priorities, executing strategic roadmaps and monitoring and measuring results for continuous improvement. Focus is primarily across FinTech, Retail and Manufacturing but the thought process and approach are not industry specific. Example engagements include but are not limited to: Advanced global omni-channel high-transaction customer experiences by analyzing end-to-end customer experiences for retail and online transactions. Implemented pilot programs, removing customer pain points while measuring impacts. Designed call center routing and scripts with hybrid approach for advanced learning and issue resolution. ($5.9B Publicly traded Payments Fintech) Collaborated with CEO, Executive Leadership, IT and Marketing to create strategy for white label solution as an entrance point into the direct-to-consumer market while minimizing existing sales channel/client conflicts. Created evaluation approach, roadmap, and program management deliverables for cross-functional alignment. Built return on investment models and created all Board Deliverables for decisioning of future direction. (Privately held Digital Print Manufacturer) Contributed to enterprise strategy to grow Platform-as-a-Service (PaaS) for cross-border partnerships incorporating Lean methodologies, resulting in systemic issue resolution and robust partner experiences. Unified global teamwork, influenced stakeholders, and drove results. Improved process maturity and identified strategic opportunities by analyzing and evaluating complete go-to-market processes. Created cross-functional dashboards, OKRs, and scorecards to monitor and measure partner performance. ($5.9B Publicly traded Payments Fintech)