Lucy® AI by Capacity

Since being acquired in 2024 by Capacity, the Lucy LinkedIn page is inactive. Please stay connected with us at linkedin.com/company/teamcapacity. Lucy is now Capacity Answer Engine®, which delivers instant, AI-powered answers directly from your files—no more searching, disorganization, or confusion. Answer Engine® gives your team the right answer, at the right time, no matter where it lives in your organization, to break down knowledge silos and make every team more productive. As part of Capacity, an omnichannel support automation platform, Answer Engine® helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform. Learn more at capacity.com.