Established in 2019, Make A Difference Academy (MAD) have been successfully assisting Companies in the Contact Centre Industry and individuals who desire to better prepare themselves for their future.
We strongly believe that each individual can make a difference if given the correct skills and opportunity. Make A Difference (MAD) Academy believes that everyone matters.
We don’t just teach theory, we train values needed to raise the standards in the workplace. As a result we have become a sought after training service provider.
We only just started with our Learnership programs and plan to train 20 learners per year.
Our Learnership programs include:
1.) Contact Centre Support; NQF level 2
The learner identifies Contact Centre customers and their needs.
2.) Contact Centre Operations; NQF level 4
The learner understands and implement service levels and the monitoring in Contact Centres.
3.) Generic Management: NQF level 4
The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics.
We on average train 300 people per year to be work ready.
Our Legacy programme focus on teaching managers to be mentors, for the work to continue long after they are gone. We train around 150 every year.
Our Legacy programs include:
1.) Management Development Programme
2.) Standard Operating Procedures
3.) Negotiation Skills
4.) Telephone Etiquette
5.) Teamwork
6.) Exalibur Systems training
7.) Electronic Collections
8.) Customer Experience
MAD, can also provide specialised on-site training for our clients. We create and environment where people Learn, Grow and Prosper.
For more Information visit our website - https://www.madacademy.co.za/
Company Details
- Employees
- 11
- Founded
- -
- Address
- 12 Lenin St, Ekurhuleni,gauteng 1449,south Africa
- Industry
- Education Administration Programs
- NAICS
-
Administration of Education Programs
- Website
- madacademy.co.za
- Keywords
- provider..
- HQ
- Ekurhuleni, Gauteng
Mad Academy Za Questions
Mad Academy Za's website is madacademy.co.za
Mad Academy Za's LinkedIn profile is https://za.linkedin.com/company/mad-academy-za
Mad Academy Za has
11 employees.
View email and phone details for 11
employees at Mad Academy Za.
Mad Academy Za's industry is
Education Administration Programs
Mad Academy Za's top competitors are
Restaurant Foer,
Carecall,
Nudebt Management (Pty) Ltd,
Success Promotions,
Reya Roads Civil And Building Constrction,
Ourkingdom Engineering And Projects,
Care Call 24,
Mit Mad / Morningside Academy For Design,
Blignaut Neerahoo Incorporated Attorneys,
Bni Attorneys Inc..
Mad Academy Za's categories are Education Administration Programs
Mad Academy Za's founding year is 2019
