Mantaray Africa

Mantaray Africa is a User Experience company specialising in cultural diversity and inclusion within UX Strategy, UX Research, UX Design & UX Training. We assist our clients with the research & creation of digital products & services that meet the customers' needs whilst still answering the business objectives across the emerging markets. This is accomplished through intensive customer research; foundational qualitative research, In-depth interviews, site evaluations, competitor analysis and qualitative usability testing. With 24 African country teams all research is conducted in the customer's native language to prevent bias, with the team speaking more than 95 languages. We aim to understand the customer's deep why when interacting and experiencing a particular digital product. Most business have a lot of Big Data offering insights into "WHAT" customers are doing, we specialise in Deep Data offering insights into "WHY" they are doing it. We have serviced various clients: Banking & Fintech (Absa, Barclays Bank, FNB, Standard Bank, Tyme, Investec, Calibra, Novi & FloatPays) l Telcos (MTN, Vodafone & Vodacom) l Communication (WhatsApp, Instagram, Facebook, binu, Media24, DSTV, Multichoice, Youtube & Google) l Insurance (Momentum, Hippo, Dialdirect, Hollard, Hippo & Telesure) l Travel (&beyond, FlySafair, Sun International & Google Maps) l Health (Bill & Melinda Gates Foundation, Momentum, IPRD & HSRC) l Transport (Uber) l Startups (Schoolable, Floatpays, binu). Senior UX Health Researcher "They are a valuable partner in executing rigorous and rapid qualitative research. Their project management is always highly professional and extremely responsive. They are capable of logistical miracles (somehow managing to align several time zones, multiple country segments, and numerous local teams to all work seamlessly together). I have always found working with them to be both more cost effective than with other vendors and to produce more reliable in-depth data."