Microcall / Micro-Tel, LLC

Telecom data shouldn't be a black box. Microcall turns complex call activity into clear, actionable insights so your team can reduce costs, boost productivity, and stay ahead of issues before they escalate. Since 1979, we've been trusted by organizations like Marriott, Trinity Health, Farmers Insurance, Goodyear, Colgate-Palmolive, and FOX to simplify telecom reporting across platforms. Whether you're using Microsoft Teams, Cisco, Avaya, or a legacy phone system, Microcall collects and normalizes call detail records (CDRs) from your entire voice environment - including session border controllers (SBCs), CUBEs, and hosted systems - and transforms that data into helpful dashboards and historical reports you can rely on. From SIP trunk analysis and Active Directory integration to 911 alerts and toll fraud detection, Microcall gives IT and operations teams the tools they need to manage voice infrastructure with confidence. Unlike other tools that stop at standard reports and alerts, Microcall is built to handle complex voice environments - and designed to scale. What sets Microcall apart: • Connects to 100+ APIs to support even the most complex, multi-vendor ecosystems • Custom fields across one or multiple platforms for tailored reporting that meets your unique needs • Aggregates data into a single view - no more jumping between systems to understand the full picture Add to that our long-standing partnerships, deep technical expertise, and hands-on customer support, and you've got a solution trusted by enterprise teams for over 45 years. Follow us to stay ahead of what's next in voice data, unified communications, and cost-saving analytics.