MosaicVoice (YC W22)

At MosaicVoice, we believe the call center is the voice of the enterprise. We make tools for better conversations. Our software sits on the call center agent's screen and listens to customer calls as they happen. We use real-time conversational intelligence to prompt agents with what to say, how to say it and when to say it. This is presented in a non-obtrusive manner designed to allow the agent to focus on a rapport-building dialogue with minimal distraction. When customers raise an objection, the agent is prompted with the appropriate response. After the call is over, our robust analytics platform provides summarized call findings and helps managers understand what their best agents are doing differently. Similarly, we automate the QA function and ensure all customer conversations are fully compliant. Learnings and insights are then used to iterate and refine the call script, creating a virtuous cycle where messaging and dialogue and continuously optimized.