Omfax Systems is a leading information solutions provider for customer service within social housing.
In use throughout the UK by social housing contact centres, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject matter experts knowledge available to front line staff, by using intelligent diagnostics.
In addition, Omfax provides eLearning modules, which are an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge of properties and repairs.
Housing Associations choose Keyfax because:
* Only Keyfax offers Intelligent Diagnostics Scripting for excellent Customer Service.
* Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts.
* Simple graphical Interface for customer service staff and tenants, which is fully responsive and accessible.
* Out-of-the-box integration with portals and all major Housing Management Systems.
* Simple Administration interface for customer service staff to write diagnostic scripts.
Housing Organisations also appreciate the service offered by the Omfax team. We build long-lasting, mutually rewarding relationships with our customers, who also enjoy:
* Support from a ‘Cyber Essentials Certified’ team with years of experience in Housing.
* Workshops to turn their repairs and enquiries policies into intelligent scripts.
* Consultancy services for experienced Omfax scripters to develop the diagnostics for them.
* Comprehensive Administration Tools diagnostic script development training.
* Technical support and assistance when writing diagnostic scripts.
* Getting new starters trained through self-paced, online Housing Repairs courses
Company Details
- Employees
- 10
- Founded
- -
- Address
- 23a Church Road, Poole,england Bh14 8uf,united Kingdom
- Phone
- 1869242967
- in****@****x.co.uk
- Industry
- Information Technology & Services
- Website
- omfax.co.uk
- Keywords
- Social Housing contact centres, IT solutions, Intelligent Scripting, Handbooks, Social Housing Software, E-learning, Repairs Diagnostic, Contact Centre Software, Tenant self-service, Housing Repairs Software, Housing Repair Locator, Tenant Portal, Maintenance Management Software, Call Centre Solutions, Housing Repair Finder, Tenant Self-service Repairs, Tenant Self-service Portal, Call Centre Software, Contact Centre Solutions, Digital Channel Shift, Housing Repairs Diagnostic Software, Repairs Diagnostic Tool, Training, Repairs Training, Repairs E-learning, Repairs Diagnostic E-learning, Repairs Diagnostic Training.
- HQ
- Poole, England
Omfax Systems Ltd Questions
Omfax Systems Ltd's helpline number is 1869242967
Omfax Systems Ltd's website is omfax.co.uk
Omfax Systems Ltd's LinkedIn profile is https://uk.linkedin.com/company/omfax-systems-ltd
Omfax Systems Ltd has
10 employees.
View email and phone details for 10
employees at Omfax Systems Ltd.
Omfax Systems Ltd's industry is
Information Technology & Services
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Omfax Systems Ltd's support email address is info@omfax.co.uk
Omfax Systems Ltd's categories are Information Technology & Services
Omfax Systems Ltd's founding year is 1989
