Omfax Systems Ltd

Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centres, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject matter experts knowledge available to front line staff, by using intelligent diagnostics. In addition, Omfax provides eLearning modules, which are an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge of properties and repairs. Housing Associations choose Keyfax because: * Only Keyfax offers Intelligent Diagnostics Scripting for excellent Customer Service. * Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts. * Simple graphical Interface for customer service staff and tenants, which is fully responsive and accessible. * Out-of-the-box integration with portals and all major Housing Management Systems. * Simple Administration interface for customer service staff to write diagnostic scripts. Housing Organisations also appreciate the service offered by the Omfax team. We build long-lasting, mutually rewarding relationships with our customers, who also enjoy: * Support from a ‘Cyber Essentials Certified’ team with years of experience in Housing. * Workshops to turn their repairs and enquiries policies into intelligent scripts. * Consultancy services for experienced Omfax scripters to develop the diagnostics for them. * Comprehensive Administration Tools diagnostic script development training. * Technical support and assistance when writing diagnostic scripts. * Getting new starters trained through self-paced, online Housing Repairs courses