Opieka Ltd

Opieka Ltd prides itself on a comprehensive assessment system which is personalised to each individual client. Every client’s needs and wishes are recorded and form the basis of the delivery of service which is maintained throughout. Our Objectives Protect the physical and emotional welfare of the clients using our service. Provide a high quality responsive service to enable and assist clients to retain as much independence as possible in order to remain at home. Provide a service which reflects the diversity of our local community. Provide the service in an open and honest way that the assessed needs, wishes, privacy and dignity of our clients are respected. Ensure that the needs of the clients are paramount with regard to any decisions or activities affecting our clients care. Recognise the role of Care Workers as an integral part of our service and encourage and promote their contribution. Provide services that meet and exceed the National Minimum Standards. Quality Assurance Opieka Ltd is committed to providing a high quality service. You will have regular telephone contact, regular reviews and continuous support. We believe communication is the key to providing a good service. In addition to this annual questionnaires are sent to you as your opinion matters to us. We believe that quality can only be achieved on continuous improvement through self critical assessment by those in the best position to judge. The results of our Quality Assurance activity is collated and then fed back into the next year’s business plan. Our office team are scrupulous where quality assurance is concerned. Care workers also form part of this process and regular supervision and appraisals allow their feedback and comments to be heard.