Pacific Consulting Group (PCG) helps companies create products and service experiences that earn high customer adoption, satisfaction, loyalty and value. We excel at developing a clear line of sight into the needs, preferences and values of customers. The company was founded in 1980 by two Stanford-trained marketers who saw an opportunity to provide more impetus to the customer satisfaction movement by developing innovative techniques with analytical rigor. Today, PCG remains a boutique customer research and innovation firm that brings smarter customer analytic and innovation solutions to the marketplace. We are based in Redwood City, California with staff around the country.
We approach each project as a unique endeavor, but popular services include:
• Qualitative research: mobile ethnography, focus groups, interviews, journaling
• Quantitative studies and analysis: market segmentation, product optimization, customer satisfaction/loyalty
• Customer experience (CX): journey mapping, CX design, and service innovation
• Service process improvement: process streamlining, service operations restructuring, service/channel optimization.
For more information, please contact us PCG Staff on LinkedIn, e-mail us at at info@pcgfirm.com, or visit our website: http://www.pcgfirm.com/. Call us to discuss how to fast forward to customer success.
Company Details
- Employees
- 40
- Founded
- -
- Address
- Menlo Park , Ca 94025, Us
- Phone
- (650) 326-4400
- in****@****irm.com
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- pcgfirm.com
- Keywords
- Customer Research, Service Innovation, Customer Experience, Strategic Decision Modeling, Market Research, Customer Satisfaction, Mobile Ethnography, Focus Groups, Journey Mapping, Product Optimization, Service Process Improvement, Customer Influencing.
- HQ
- Menlo Park , CA
Pacific Consulting Group Questions
Pacific Consulting Group's helpline number is (650) 326-4400
Pacific Consulting Group's website is pcgfirm.com
Pacific Consulting Group's LinkedIn profile is https://www.linkedin.com/company/pacific-consulting-group
Pacific Consulting Group has
40 employees.
View email and phone details for 40
employees at Pacific Consulting Group.
Pacific Consulting Group's industry is
Business Consulting and Services
Pacific Consulting Group's top competitors are
Pacific Consulting Group (Pcg),
Compliance Poster Company™,
Peraton,
Pacific Consulting Group, Inc.,
Neiman Marcus,
Hilton,
Voyatek,
Pacific Connections,
Pacific Consultancy Services,
Anika Systems.
Pacific Consulting Group's support email address is info@pcgfirm.com
Pacific Consulting Group's categories are Business Consulting and Services
Pacific Consulting Group's founding year is 1980
