Pensions Administration Matters company information, Employees & Contact Information

Are you a Head of Finance or Pensions responsible for the administration of a pension scheme? Maybe your in-house Pensions Admin team is struggling with huge demand and a backlog of queries that they can never seem to bring under control? Or perhaps you have outsourced your pensions administration function and you don’t feel that you are getting good value for money? When there are problems with the way your pension scheme is being administered, this can lead to poor customer service for members and a high level of issue escalation to you and your direct reports, costing time and money. You have a service that isn’t delivering effectively. Problems may be due to poorly defined responsibilities, not utilising key skills effectively, communication and accountability issues or inefficient processes and systems. Whatever the reason, you need to take decisive action to address the problems. If you’d like to move from a place of service failure, breaches and complaints to one where your pensions administration gets great member feedback, an experienced pair of hands is vital to get you back on track. I’ve worked with a wide range of pensions administration teams from local government to private workplace pension providers to help them identify and rectify issues, improve their services and be the best they can be. When your pensions admin team has a clear strategy for getting back and staying in control of the workload, you’ll have happy pension scheme members and happy trustees. My 30 years’ experience in public and private sector, with in-house and outsourced services means I have seen it all and I can show you how to avoid the common problems of pensions administration. I’d love to find out what problems your pensions admin team is currently grappling with and show you how to put the stress and strain behind you. DM me here for a 15- minute chat to start your journey to a better pensions admin service.