We are a renowned Customer eXperience (CX) specialist, helping you measure, analyse and manage the quality of customer experience throughout your physical and digital network.
Our 50 years of expertise, providing innovative solutions for a 360 °evaluation of your CX ecosystem ensure you make a difference.
We are proud to be partnering with some of the most dynamic French and international companies on the market. We work actively with them to enhance customer experience throughout their organisations.
Our know-how and multi-sector expertise (automotive, retail, finance, luxury, health, beauty, fashion, food, mobility...) enable us to provide the best solutions for rapid and sustainable success.
Bearing in mind the uniqueness of your brand and the uniqueness of your customer experience, our specialists work alongside you to build the best system, finely mixing the appropriate methodologies: audit, mystery shopping, customer opinions, NPS customer satisfaction, team survey. KPIs and reports we deliver, bring you a neutral and impartial view of your network's services and the performance of your teams. We also study your main competitors, to benchmark best practices in your sector or identify areas of differentiation that will make your brand experience absolutely unique. The intuitive online reporting we provide, offers your managers the opportunity to build their action plans and drive your teams towards Excellence.
This ad hoc, innovative and reliable system is a unique tool to guide, motivate and create emulation. Combining quantifiable indicators with in-depth analysis and recommendations, PRESENCE helps you to identify your strengths and your opportunities of improvement in order to make you stand out.
Company Details
- Employees
- 58
- Founded
- -
- Address
- 52 Boulevard De Sébastopol, Paris,france 75003,france
- Industry
- Market Research
- NAICS
-
Marketing Research and Public Opinion Polling
- Website
- presence.fr
- Keywords
- étude de marché, sondages consommateurs, veille concurrentielle, mystery shopping, études sectorielles, enquête de satisfaction, benchmark concurrentiel, avis clients, analyse sémantique.
- HQ
- PARIS, FRANCE
Presence Questions
Presence's website is presence.fr
Presence's LinkedIn profile is https://fr.linkedin.com/company/presence-customer-experience
Presence has
58 employees.
View email and phone details for 58
employees at Presence.
Presence's industry is
Market Research
Presence's top competitors are
Presence,
Opper,
Topo Research,
Qualivox : Faites La Différence !,
Reco International,
Qualimetrie,
Field & Solutions,
Panelabs - Data Provider For Researchers 🎓,
Topo Lab,
Smice.
Presence's categories are Market Research
Presence's founding year is 1975
