Prodsight (Acquired by Playvox)

Prodsight is a business intelligence Software-as-a-Service (SaaS) that helps companies increase the success of their products. We help product managers make better strategic and tactical product decisions by analysing live chat transcripts and extracting actionable insights about customer needs. Our tool helps companies to stay on top of top customer issues, complaints, feature requests, use cases and aids product development. 30,000 new consumer products are launched each year but 95% of them fail. A significant factor in product success is knowing the needs of your customers. Due to the rise in live chat support, companies now receive more customer feedback than they can analyse. Current analysis solutions are time-consuming, expensive and do not fit into the product development workflow. This forces product managers to make gut-based decisions that often result in wasted resources and loss of market share. Prodsight solves that.