Proficient

Proficient is the outsourcing arm of Broker Direct Plc. Based in Bolton, we've been serving the UK insurance profession for over 20 years. Proficient exists to simplify your business. We are an outsourced service provider specialising in the insurance sector with an exciting range of capabilities. We work with partners to deliver cost-effective operational excellence by exploiting our skills, systems, experience and scale economies. We are defined by the quality of our customer interactions. Flexible and agile, we can adapt to meet your precise needs. Proficient has a wide range of capabilities. The claims process is the proof point for all insurance policies. Our objective is to help customers settle their legitimate claims swiftly, painlessly and without fuss, whilst protecting our insurance partners from fraud and avoidable cost through swift fault attribution and fast and effective third party intervention. We unashamedly focus on quality. We offer a comprehensive UK-based claims handling capability, utilising our proprietary claims handling systems. We handle private, commercial, fleet, scheme motor, home buildings and contents claims. Our claims expertise can be applied to a wide range of situations in which a service provider needs to understand a situation, apply rules, determine eligibility, and arrange for investigation, repairs, replacement and settlement. We provide expertise in customer verification, fraud detection, premium collection (business and consumer) and agency network management. Get in touch to find out how Proficient can help your business.