Provan Success, LLC

Put your career on the fast track! Get the strategies, leadership techniques and executive presence you need to become a World-Class Customer Success Leader! When you join Customer Success Leadership Coaching, you’ll get the strategies, tools, and confidence you need to create a world-class CS organization - using practical approaches that work in the real world. LEARN MORE: - Get the proven strategies that let you: - Showcase your value as a leader - and the value of Customer Success - Create a step by step plan to achieve your goals - Close your laptop at 5pm every day, knowing you made measurable progress Topics covered include: STRATEGY – Building CS from Scratch – Segmentation – Customer Journey Mapping – Choosing and Optimizing CS Software – Playbooks – Scaling – Customer Health – Engagement models – Increasing Revenue TEAM LEADERSHIP – Building Strong Teams – Diversity, Equity and Inclusion – Comp planning – Team metrics (KPIs and OKRs) – Performance management – Career progression plans – Executive presence CS IN THE REAL WORLD – Getting buy-in from C-Suite – The CS Department Maturity Matrix – Time Management and Prioritization – CS Boundaries – Working with Global Teams (async) – Cross-Functional Collaboration – Tying CS to Revenue You can also find Career Coaching to help get your next CS leadership role! Includes: - Resume Review - LinkedIn Profile Optimization - Interview Preparation - Presentation Preparation - Salary Negotiation Reach out today at rachel@provansuccess.com