Response BPO

Elevate your CX Response BPO offers a range of Smart Outsourcing solutions, using a combination of a highly skilled workforce and innovative technologies to achieve the best results. We are specialized in providing world-class services in: Customer Service, Customer Experience (CX), Patient Support, Sales, Appointment Setting, Live Transfers, Back-Office, Concierge and Debt Collection services. Our contact center location: Durban, South Africa Offices: Amsterdam, The Netherlands Smart Outsourcing delivers significant benefits, enabling businesses to focus upon their core competencies whilst increasing efficiency and reducing costs. • 20+ years call center & CX experience • Quality call center operation in South Africa • Specialized in Customer Service, Debt Collection & Sales • Modern tailored training & development programs • Optimum 24/7/365 Support • RPA call center automation software • Tier 1 Telecommunication and IT Infrastructure • Specialized in Healthcare, Utilities, Travel, Insurance, Finance, Telecom, Retail Our Services • Inbound / Outbound/ Webchat • Customer Service • Customer Experience (CX) • Patient Support Services • Debt Collection • Customer Acquisition & Retention • Live Transfers • Appointment Setting • Quality Assurance • Legal process outsourcing • Billing and Back-office Operations