We are specialists in the development, implementation and monitoring of Customer Experience metrics in Brazil.
By looking from outside in, we seek to incorporate a customer’s perception of the companies’ internal processes in order to increase satisfaction and profitability.
Our work is to create and manage performance metrics to generate specific actions to improve customer experience.
Our team consists of experienced, creative and dedicated people, besides being very good-natured!
Our Solutions:
We seek to measure and improve each contact point, based on what is more important for the customer’s experience.
– Mystery Shopping: Unidentified evaluations carried out by ordinary people – customers or prospects of the evaluated services – whose objective is to: verify if the company’s standards are being complied to, identify benchmarks (evaluation of the competition), evaluate the effectiveness of the frontline staff training, evaluate the efficiency of the sales attempts, among others.
– Operational Audit: Checks carried out by trained auditors whose aim is to identify company noncompliances, especially the physical and operational aspects.
Company Details
- Employees
- 25
- Founded
- -
- Address
- São Paulo, Br
- Industry
- Market Research
- NAICS
-
Marketing Research and Public Opinion Polling
- Website
- saxbr.com
- Keywords
- Metrics and Audits, Mystery Shopping, Customer Experience Metrics, POS Audit, Cliente Oculto, Auditoria de PDV, Métricas de Experiência de Cliente, Auditoria de Call Center.
- HQ
- São paulo
Sax | Customer Experience Metrics Questions
Sax | Customer Experience Metrics's website is saxbr.com
Sax | Customer Experience Metrics's LinkedIn profile is https://br.linkedin.com/company/sax-customer-experience-metrics
Sax | Customer Experience Metrics has
25 employees.
View email and phone details for 25
employees at Sax | Customer Experience Metrics.
Sax | Customer Experience Metrics's industry is
Market Research
Sax | Customer Experience Metrics's top competitors are
Onyou | Cliente Oculto,
Foco Do Cliente,
Bare International,
Seu Cliente Oculto,
Vidi,
Shopper Experience (Hsr),
Grupo Customer In Love Cliente Oculto,
Mister O. Mystery Shopping,
Cliente Misterioso,
Réseau Vidi.
Sax | Customer Experience Metrics's categories are Market Research
Sax | Customer Experience Metrics's founding year is 2011
