ServiceDemand

ServiceDemand represents a tidal shift in field service management software. This comprehensive, multifaceted, cloud hosted platform enables end-to-end management of service requirements through the intelligent management of one-off break fix assignments as well as large integrated rollout projects, resourcing of technicians, payment of third-party service providers, measuring technician utilization, and providing real-time automated communications to internal and external recipients, and more. ServiceDemand customers see an immediate decrease in operating expenses to deliver services to their clients through the managed application of three distinct resource pools; internal full and part-time technicians, external preferred contractors, and external general contractors. The service footprint of ServiceDemand customers is immediately expanded resulting in up to a complete elimination of ‘white-space’ offering customers the ability to deliver a more complete service matrix to their clients. ServiceDemand becomes the centerpiece of our customers’ service fulfillment architecture and bi-directionally communicates seamlessly with CRM, ERP, and customer service support ticketing platforms. If a service requirement dictates an onsite presence to fix the problem or perform a service, ServiceDemand is the one-stop go-to platform for serious users to ‘make it happen’ without the inefficiencies of swivel-seating, calling and waiting, or emailing into the abyss. Demand service execution excellence with ServiceDemand.