SHIFTheCONVO

For the past 28 years leading sales and customer success, I have found there's ONE key ability that drives success over all others. The ability for both sales and customer success to engage in effective conversations that drive the outcomes your customers want in order to: - Drive greater retention and net retention - Grow high-quality funnel & ARR - Shift the company to its true potential There are many challenges in today's competitive SaaS and Tech environments: -Too many reps not hitting their numbers -Too many customer success people are focused on support -They both communicate at the feature or relationship level -Customers aren't leveraging the solution to its full potential -Senior Management constantly changing people, processes and strategies This all leads to: 1. Issues with retention and net retention 2. Less-than-desirable quality of funnel and conversion rates 3. High cost of sales and customer engagement At SHIFTheCONVO, we build the playbooks and conversational tools which enable your sales and customer success teams to have effective conversations to drive retention, net retention, and ARR. What's unique about our approach is that, unlike traditional consulting and training firms, we directly test and iterate the playbooks we build while driving revenue and retention for you. Most of our customers see 100% ROI in the first deal we close. Contact: arosenbaum@shiftheconvo.com Overview: https://www.loom.com/share/db4f5a795a3a42079f360fd92bac5173