Signifi LLC

Signifi helps clients improve commercial performance by focusing on four key aspects of their businesses: Strategy, Branding, the Customer Experience (CX) and Marketing and Sales effectiveness. We believe that commercial success is tied to the ability of companies to master these key areas of their business. To assist them in this mission, Signifi offers a variety of market research, business intelligence, marketing communications, and other services (see www.signifiLLC.com for full service offering). Our skills in business intelligence empower Signifi to help you improve your customer experience (CX). We can help you better understand client requirements, needs, challenges, and expectations of your organization. We can help you improve customer satisfaction, retention, and loyalty by enhancing the customer experience they receive working with you. In a services-based industry this is vital. Founded by Joseph Bedford, Ph.D. whose experience includes over 25 years working with contract research organizations (CROs), pharmaceutical and biotech companies, as well as a broad array of industries both as an executive and a consultant. This experience helps guide Signifi's approach to customer service -- we understand how it feels to run large CROs and other companies from the inside and we apply that knowledge to provide an ideal customer experience for you.