Smart Service Circle

The Smart Service Circle is an exclusive network for executives and experts from the mechanical engineering industry who are intensively involved in digitalization and future-oriented service concepts. The focus is on practical exchange and the collaborative development of specific approaches to digital transformation in the service business. The members meet several times a year at host companies from the circle of participants to share best practices, experiences and strategic ideas. The main topics range from maturity analyses with benchmarking, remote and field service concepts, customer portals, digital service products and chatbots to the spare parts business, pricing models and successful roll-out strategies. Industry 4.0, AI applications, service and maintenance contracts, knowledge databases and e-commerce in after-sales are also regularly on the agenda. The resulting contacts go far beyond the Smart Service Circle and also promote cross-company collaboration between meetings. This creates a reliable network that sustainably strengthens knowledge transfer and digital development in mechanical engineering. The Smart Service Circle offers a confidential forum for learning from each other, classifying new technologies and developing future-proof solutions together - in a targeted, practical and industry-focused manner.