Smith+Co Consultancy

Smith+Co is a leading specialist customer experience consultancy and we work internationally with some of the world's best brands. Our sole purpose is to help our clients define, design and deliver customer experiences that differentiate their brands to drive profitable growth. Our consultancy was founded in 2002 by Shaun Smith, one of the original pioneers and best selling author in customer experience, and respected internationally as a thought leader in the field. Since then we have continued to build and widen our team and expertise in this field, enabling us to establish an international client list and a reputation for achieving results. We have worked with many top brands including O2, Burberry, Paypal, Premier Inn, Westpac, Estee Lauder, IHG Symantec and UEFA Our team is managed out of London and includes experts in brand strategy, research, multi-channel experience design and learning design. Our business model and depth of experience enables us to offer the same or, in many cases, better expertise that you would expect from a large consultancy – but without passing on the same level of cost. Although the range of companies we work with is diverse, there is one thing they all have in common – a determination to differentiate their brand through the experience they provide to their customers.