Steer Operational Solutions, LLC

SBA WOSB & WBENC certified. Trusted, quality-driven leader with 25+ years of experience supporting Fortune 500s, start-ups, and Government Consulting companies of varying sizes. Proven track record of success in program and project management, strategic planning, sales and retention performance management, and process improvement. Known for partnering at all levels to deliver timely, profitable, and innovative sales and service solutions that mitigate risk. Expertise in balancing company goals to deliver operational excellence, optimize resources, foster cross-functional collaboration, and create scalable solutions. Served as an individual contributor, mentored, and directly managed employees, contractors and vendors for over 1000 people. I have taken what I love from an amazing career in the Operations field and shifted gears to help others become more efficient, remove bottlenecks and create repeatable processes for scale. Key areas of focus : o needs assessment and pipeline development o individual program and project management o strategy advisement for implementing organizational changes and improving processes to enhance efficiency and effectiveness o optimizing call center operations, managing vendor relationships, and streamlining supply chain processes to improve customer service and cost-efficiency o delivers customer journey success strategies, that improve customer experience, engagement and satisfaction o creates go-to-market strategies, increasing enrollment in programs or services, and support sales efforts to drive revenue NAICS Codes : 541611 (Primary): Administrative Management & General Management Consulting Services 541612 : Human Resources Consulting Services 541613 : Marketing Consulting Services 541618 : Other Management Consulting Services 561110 : Office Administrative Services 611430 : Professional & Management Development Training 611710 : Educational Support Services