StrataCX

StrataCX is a full-service consulting practice with expertise in all things Contact Center. We understand CCaaS/UCaaS/AI technology as well as best practices for full business process re-engineering and optimization. We provide resources with over 30 years of deep industry experience. We guide you through the transformation - from requirements gathering, journey mapping, white-boarding sessions to platform evaluation and selection. We are a turnkey provider of consulting services, process improvement and a value added partner of CCaaS/UCaaS/AI market leading, cloud solution providers. StrataCX addresses the Universal Experience, meaning the full interaction activity of everyone participating in your company’s Contact Center experience: - Customer - Agent/Employee - Manager/Supervisor - Admin Follow our proven "Guided Path" methodology for smooth sailing through your contact center optimization and cloud migration. Choosing the right partner is critical - and experience matters. Your project outcome depends heavily on your approach with leveraging the right governance, structured change management, and proven best practices. We have managed, designed, implemented, supported, re-engineered, optimized, benchmarked or otherwise consulted on over 5,000 Enterprise level contact centers across industries: Financial Services Healthcare Higher Ed Retail Public Sector High Tech Telecom Life Sciences Automotive Aerospace Energy Agriculture Manufacturing Real Estate & Law THE TIME IS NOW: Why Migrate to the Cloud? How can you leverage AI? Why UCaaS? Why CCaaS? Why Now? What is your Compelling Event? If you're not migrating to the cloud for cost savings, efficiencies, enhanced operational effectiveness, and delivery of greater customer service, YOUR COMPETITORS ARE . . . ARE YOU READY TO OPTIMIZE? - Rapid Modernization - Impeccable Reliability - Unparalleled User Experience - Business Process Optimization - Exceptional Customer Service