The Cloak and Dagger

The Cloak and Dagger is a market research and consultancy agency. Simply put, we help businesses perform better. We enable them to hear first-hand about their customers’ experiences and then use these insights to create bespoke improvement plans. This is what we bring to your table to ramp up your business performance: 1. Mystery shopping: We use this simple-yet-effective technique to evaluate your current scenario and help you gain new, repeat and referral business. We can also get your customer reviews onto social media platforms e.g. TripAdvisor, Zomato, etc. 2. Employee Engagement Initiatives: We design and implement customised action plans to drive motivation and commitment within your employees since we believe that engaged teams result in reduced staff turnover, happy customers and repeat business 3. Process Reviews and SOP reviews: We design customer-focused, user-friendly guides (aligned to your corporate strategy) that enable your teams to produce operational efficiency and better cost management 4. In-house Workshops and Focus Group Discussions: We facilitate discussions with your employees and customers to implement your service strategy Write to us at info@thecloakanddagger.org to find out more.