The CX Ops Lab

Provides consulting, coaching and fractional executive leadership to technology, eCommerce, professional services, VC and PE firms on: - Customer operational technology evaluation, implementation, optimization and re-platforming (Professional Services Automation PSA | Customer Insights | Self Service) - Service innovation (ideation, white space analysis, methodology, packaging, pricing, go to market) - Organization transformation (functions, skills, offshore, partnerships) - Post acquisition integration - Attracting and developing a diverse and inclusive pool of talent - Building out partner enablement programs - Establishing and improving customer operation functions (customer success, professional services, managed services, support) - Integrated customer ops systems in place for scale and improved forecast predictability - Improving the customer experience